Telehealth integration means connecting the clinical side of your business (providers, prescriptions, pharmacies and labs) to the tools you already use to sell and support customers (your website, CRM, email platform and payments). Done well, a patient moves from checkout to prescription without anyone retyping data.
This guide explains each integration layer, the events worth syncing, a realistic launch timeline, and what integration costs on MyOrbitHealth. The timeline is an illustrative example, not a named client result. This is general information, not legal or medical advice.
Key takeaways
- A complete telehealth integration covers five layers: storefront and checkout, intake, e-prescribing and pharmacy, labs, and CRM and marketing.
- Webhooks are the backbone: each clinical event (intake submitted, provider approved, prescription shipped) triggers an update in your other tools.
- MyOrbitHealth connects to 27 partner pharmacies, Quest and Labcorp, and CRMs including HubSpot, Salesforce, GoHighLevel, Zoho and Pipedrive.
- API, webhooks and MCP access are included on the Orbit plan ($1,997 per month plus $10,000 onboarding) and the Constellation plan ($2,997 per month plus $20,000 onboarding).
- Keep protected health information inside the clinical platform and send only the minimum needed to marketing tools.
The five layers of telehealth integration
1. Storefront and checkout
Your brand's website or app collects the order and payment. You stay the merchant of record. Common platforms include Shopify, WooCommerce and Stripe-powered custom sites. The clinical platform receives the order and starts the patient's intake.
2. Intake
The patient completes a medical questionnaire. Intake can be hosted by the platform under your brand, or embedded in your own site. Answers go straight to the provider queue.
3. E-prescribing and pharmacy fulfillment
When a licensed provider approves treatment, the prescription is sent electronically to a partner pharmacy. MyOrbitHealth routes prescriptions across 27 partner pharmacies, including compounding and cold-chain options, with tracking sent back to your systems. Medication pricing is published at hub.myorbithealth.com.
4. Labs
For programs that need bloodwork, such as hormone therapy, providers order panels drawn at Quest or Labcorp, through an at-home kit, or by mobile phlebotomy. Results flow back to the provider and into the patient's plan.
5. CRM and marketing automation
Your CRM and email tools need to know where each customer is in the journey so you can send reminders and recover failed payments. Common connections include HubSpot, Salesforce, GoHighLevel, Zoho, Pipedrive, Mailchimp, Brevo and Zapier.
Which events should you sync?
| Event | What it triggers in your tools |
|---|---|
| Order placed | Create or update the contact; start onboarding emails |
| Intake submitted | Mark as "in review"; pause abandoned-cart emails |
| Provider approved | Send a welcome and what-to-expect message |
| Provider declined | Trigger a refund and a polite follow-up |
| Prescription shipped | Send tracking details |
| Refill due | Send a reminder and check-in |
| Payment failed | Start a recovery sequence |
Send event status and contact details to marketing tools, not diagnoses or medication details, unless the tool is covered by a business associate agreement.
Illustrative launch timeline
A typical integration project on the Orbit plan looks like this:
- Week 1: Scope verticals, states and pharmacies. Sign the BAA. Receive sandbox API keys.
- Week 2: Configure branded intake and connect checkout. Map webhook events to your CRM.
- Week 3: Test end to end in the sandbox: order, intake, approval, prescription and tracking.
- Week 4: Go live in launch states, then add states and verticals.
Timelines vary with your stack, the number of integrations and LegitScript review timing.
What does telehealth integration cost?
| Satellite | Orbit | Constellation | |
|---|---|---|---|
| Monthly platform fee | $997 | $1,997 | $2,997 |
| One-time onboarding | $5,000 | $10,000 | $20,000 |
| Per completed consult | from $19.97 | from $19.97 | from $19.97 |
| API, webhooks and MCP | — | Included | Included |
| CRM and lifecycle sync | — | Included | Included |
| Sandbox and custom integrations | — | — | Included |
There is no revenue share and 0% medication markup on every plan. See the full pricing page.
Illustrative example: a brand on Orbit with 300 completed consults per month pays $1,997 plus 300 × $19.97 ($5,991), about $7,988 per month, after a one-time $10,000 onboarding fee.
Teams that want to keep their existing EHR and software can also use OrbitRx Embedded to add Orbit's provider network and pharmacy fulfillment to their current stack.
Questions to ask any telehealth integration vendor
- Are webhooks signed, and are failed deliveries retried?
- Is there a sandbox with test patients and test prescriptions?
- Which CRMs connect natively, and which need Zapier or custom code?
- Will you sign a BAA, and where is patient data stored?
- Who is the merchant of record?
- Can I export all patient and order data if I leave?
Frequently asked questions
What is telehealth integration?
It is the connection between your clinical services (providers, pharmacies and labs) and your business tools (website, CRM, email and payments), so patient and order data moves automatically.
Can MyOrbitHealth integrate with my CRM?
Yes. Orbit and Constellation include CRM and lifecycle sync, with connections for HubSpot, Salesforce, GoHighLevel, Zoho, Pipedrive and others, plus webhooks for anything custom.
Do you offer an API sandbox?
Yes. Developers can read the overview on the developers page. Sandbox and custom integration support is included on Constellation.
Do I need my own pharmacy or lab contracts?
No. Prescriptions route to our 27 partner pharmacies, and labs run through Quest, Labcorp, at-home kits or mobile phlebotomy.
Plan your integration
Book a 30-minute call with our team to map your stack and get a scoped quote.
