Product · Updated 2026
White label patient portal
A white label patient portal is a branded place for your patients to complete intake, see visit history, message the care team, and manage prescriptions and refills — on your domain, with no vendor branding. MyOrbitHealth ships it as part of the platform: HIPAA compliant with a BAA in every contract, backed by 1,240+ board-certified providers across 38 specialties in all 50 states, wired to EPCS e-prescribing and a LegitScript-certified pharmacy network, and extensible through the same REST API and React SDK we build on.
What patients get in the portal
Everything a patient needs after the first visit, on your domain and in your brand. No vendor logo anywhere in the experience.
Intake and re-intake
Adaptive clinical questionnaires that branch on answers, plus lighter check-ins for returning patients so refills do not require starting over.
Visit and case history
Past consults, provider notes shared with the patient, uploaded photos, and current care plan in one timeline.
Secure messaging
Async threads with the care team inside the compliant record, instead of email or SMS that should never carry PHI.
Prescriptions and refills
Active prescriptions, refill requests, and shipment status for orders routed through the pharmacy network.
Payments and subscriptions
Your pricing and your merchant of record, whether that is one-off visits or a recurring care subscription.
Accounts and access
Patient authentication, profile and pharmacy details, and consent records, all logged to an audit trail.
White label portal vs generic patient portal
Most patient portals ship with the vendor's brand and a records-only feature set. A white label portal is a commercial surface for your business.
| Branding | Your domain, logo, colours, transactional emails, and app store listing where applicable. The vendor is invisible to the patient. |
|---|---|
| Care included | A generic portal shows records from providers you employ. Ours comes with a licensed provider network in all 50 states across 38 specialties, so the portal can actually deliver care. |
| Commerce | Built for subscriptions and repeat purchase, not just document viewing — because that is how most digital health brands make money. |
| Compliance | HIPAA safeguards with a BAA in every contract, role-based access, full audit logging, and US-region encrypted PHI storage. |
| Extensibility | The same REST API and React SDK behind the portal are available to you, so you can replace or extend any screen later without rebuilding the clinical layer. |
Frequently asked questions
- What is a white label patient portal?
- It is a patient-facing portal or app that carries your brand while a partner supplies the underlying clinical software, records, and often the licensed providers. Patients sign in on your domain and never see the vendor's name.
- Is it on my own domain?
- Yes. The portal runs on your domain with your logo, colours, and transactional email sender, so the whole experience reads as your clinic.
- Is a white label patient portal HIPAA compliant?
- It has to be, because it stores protected health information. MyOrbitHealth includes a BAA with every contract, encrypts PHI in transit and at rest in US regions, enforces role-based access, and logs every record access to an audit trail.
- Can patients request refills and see shipment status?
- Yes. Active prescriptions, refill requests, and order status for medications routed through the LegitScript-certified pharmacy network are visible in the portal, with EPCS handling for controlled substances where applicable.
- Do I need my own providers?
- No. The portal can be backed by MyOrbitHealth's network of 1,240+ board-certified providers licensed across all 50 states, or by your own clinicians if you already employ them.
- Can I customise the portal or build my own front end?
- Both. Configure the hosted portal, embed components with the React SDK, or build a fully custom front end on the REST API and webhooks. All three run on the same stack.
Related: how white label telehealth works, the telehealth API, and live product demos.
This page is general information, not legal or medical advice.
Give patients a portal with your name on it
Branded intake, records, messaging, refills, and subscriptions — running on compliant infrastructure you did not have to build.