White Label Patient Portal, Storefront & App

Your portal, storefront and app, under your brand

A white label patient portal is a branded place for your patients to complete intake, see visit history, message the care team, and manage prescriptions and refills — on your domain, with no vendor branding. MyOrbitHealth ships it as part of the platform: HIPAA compliant with a BAA in every contract, backed by 2,400+ board-certified providers across 38+specialties in all 50 states, wired to EPCS e-prescribing and a LegitScript-certified pharmacy network, and extensible through the same REST API and React SDK we build on.

Part 01

What patients get in the portal

Everything a patient needs after the first visit, on your domain and in your brand. No vendor logo anywhere in the experience.

Intake and re-intake

Adaptive clinical questionnaires that branch on answers, plus lighter check-ins for returning patients so refills do not require starting over.

Visit and case history

Past consults, provider notes shared with the patient, uploaded photos, and current care plan in one timeline.

Secure messaging

Async threads with the care team inside the compliant record, instead of email or SMS that should never carry PHI.

Prescriptions and refills

Active prescriptions, refill requests, and shipment status for orders routed through the pharmacy network.

Payments and subscriptions

Your pricing and your merchant of record, whether that is one-off visits or a recurring care subscription.

Accounts and access

Patient authentication, profile and pharmacy details, and consent records, all logged to an audit trail.

Part 02

White label portal vs generic patient portal

Most patient portals ship with the vendor's brand and a records-only feature set. A white label portal is a commercial surface for your business.

White label portal vs generic patient portal
Branding	Your domain, logo, colours, transactional emails, and app store listing where applicable. The vendor is invisible to the patient.
Care included	A generic portal shows records from providers you employ. Ours comes with a licensed provider network in all 50 states across 38+ specialties, so the portal can actually deliver care.
Commerce	Built for subscriptions and repeat purchase, not just document viewing — because that is how most digital health brands make money.
Compliance	HIPAA safeguards with a BAA in every contract, role-based access, full audit logging, and US-region encrypted PHI storage.
Extensibility	The same REST API and React SDK behind the portal are available to you, so you can replace or extend any screen later without rebuilding the clinical layer.

Part 03

Storefront and checkout

Branded storefront with checkout and subscriptions; you are the merchant of record. Revenue settles to your own processor, on your pricing.

Your pricing

Set one-off visit prices, program bundles, and memberships yourself.

There is no medication markup from us on top.

Subscriptions

Recurring care plans and refill subscriptions bill automatically on the schedule you choose.

Dunning

Failed payments retry automatically and patients are prompted to update their card, so renewals do not silently lapse.

You are the merchant of record

Charges run through your own payment processor under your business name, and the customer relationship stays yours.

Part 04

Native mobile app

Native white-label iOS and Android app, published to the App Store and Google Play under your brand. It is a native app, not a web wrapper.

iOS and Android

Native builds for both platforms, listed in the App Store and Google Play under your brand name.

Push notifications

Visit updates, provider messages, refill reminders, and shipment alerts reach patients on their phone.

Refills

Patients request refills and track orders from the app without starting a new intake.

Results

Lab results appear in the app once the provider has reviewed them and added them to the care plan.

Part 05

Lab catalog on your storefront

Patients can order their own panels from a lab catalog on your storefront; every order is signed by a licensed provider. Orders are drawn at a Quest or Labcorp center, with an at-home Tasso kit, or by a mobile phlebotomist, and results flow back into the portal.

Frequently asked questions

What is a white label patient portal?

It is a patient-facing portal or app that carries your brand while a partner supplies the underlying clinical software, records, and often the licensed providers. Patients sign in on your domain and never see the vendor's name.

Is it on my own domain?

Yes. The portal runs on your domain with your logo, colours, and transactional email sender, so the whole experience reads as your clinic.

Is a white label patient portal HIPAA compliant?

It has to be, because it stores protected health information. MyOrbitHealth includes a BAA with every contract, encrypts PHI in transit and at rest in US regions, enforces role-based access, and logs every record access to an audit trail.

Can patients request refills and see shipment status?

Yes. Active prescriptions, refill requests, and order status for medications routed through the LegitScript-certified pharmacy network are visible in the portal, with EPCS handling for controlled substances where applicable.

Do I need my own providers?

No. The portal can be backed by MyOrbitHealth's network of 2,400+ board-certified providers licensed across all 50 states, or by your own clinicians if you already employ them.

Can I customise the portal or build my own front end?

Both. Configure the hosted portal, embed components with the React SDK, or build a fully custom front end on the REST API and webhooks. All three run on the same stack.

Is the mobile app native or a web wrapper?

Native. Native white-label iOS and Android app, published to the App Store and Google Play under your brand, with push notifications, refills, and results built in.

Who is the merchant of record for the storefront?

You are. Checkout and subscriptions run through your own payment processor under your business name, and revenue settles to you.