Updated 2026 · Compliance
HIPAA compliant telehealth platforms
A telehealth platform is HIPAA compliant when it will sign a Business Associate Agreement and can show the safeguards behind it: encryption in transit and at rest, role-based access control, complete audit logging, documented breach response, workforce training, and a known list of subprocessors. MyOrbitHealth includes a BAA with every partner contract, operates security controls against SOC 2 criteria, keeps PHI in US-region encrypted storage, and logs every access to a patient record inside OrbitOS.
What makes a telehealth platform HIPAA compliant
HIPAA compliance is not a badge a vendor buys. It is a set of administrative, physical, and technical safeguards, plus a signed contract that makes the vendor legally accountable for your patients' data. Six things decide it.
A signed BAA
A Business Associate Agreement is the legal core. Without one, the vendor is not permitted to handle PHI on your behalf, no matter how strong the encryption. MyOrbitHealth includes a BAA with every partner contract.
Encryption in transit and at rest
TLS for every request and encrypted storage for every record, including intake answers, message threads, uploaded photos, and prescription history.
Role-based access control
Providers, brand staff, and support agents should each see only the minimum necessary data. Look for per-role permissions and enforced least privilege, not a single shared admin account.
Full audit logging
Every read and write to a patient record should be attributable to a person and a timestamp, and retained. This is what turns an incident into an answerable question.
PHI residency and subprocessors
Know which region stores PHI and which vendors touch it. A published subprocessor list is a good sign; an unanswerable question is not.
Breach response and workforce training
Documented incident response, notification timelines, and evidence that staff with PHI access are trained — the administrative half of the rule most vendors skip in a demo.
Consumer video tools vs a compliant telehealth platform
Plenty of teams start with a video call plus a form, then discover the gaps. Here is where the two approaches diverge.
| Video with a healthcare BAA | Enterprise healthcare tiers of mainstream video products can be covered by a BAA. That covers the call — not intake, records, prescribing, or audit trail. |
|---|---|
| Intake and records | A generic form builder is usually not covered for PHI. A compliant platform captures adaptive intake into an auditable patient record from the start. |
| Prescribing | Controlled substances require EPCS with two-factor identity proofing and DEA-registered routing. No video tool provides this; it comes from the clinical stack. |
| Provider licensure | Compliance is not only HIPAA. The treating provider must be licensed in the patient's state. MyOrbitHealth covers all 50 states across 38 specialties. |
| Ownership structure | A non-clinician company cannot practice medicine. An MSO / friendly-PC structure keeps the brand owner on the right side of corporate practice of medicine rules. |
How MyOrbitHealth handles it
MyOrbitHealth is HIPAA compliant by design, and every partner gets the paperwork and the controls, not just a claim on a marketing page.
BAA with every contract
Signed as part of onboarding, covering all PHI processed through OrbitOS, Orbit Intake, and OrbitRx.
SOC 2 controls
Security controls operated against SOC 2 criteria with a HITRUST-aligned architecture. Ask us for the current status of formal reporting during diligence.
Audit trail in OrbitOS
Every record view, note, and prescription event is attributable and retained, visible to brand admins with the right role.
US data residency
PHI is stored encrypted in US regions and does not leave our infrastructure. Our subprocessors are published so your privacy review can be finished without guesswork.
EPCS e-prescribing
Controlled-substance prescribing with two-factor identity proofing, routed through Surescripts to a LegitScript-certified pharmacy network.
Published subprocessors
Our subprocessor list and security practices are public, so your own privacy review can be completed without a scavenger hunt.
Frequently asked questions
- What are HIPAA compliant telehealth platforms?
- They are platforms that will sign a Business Associate Agreement and that implement HIPAA's required safeguards: encryption in transit and at rest, role-based access control, complete audit logging, documented breach response, workforce training, and controlled subprocessor use. A platform that will not sign a BAA is not a HIPAA compliant option regardless of its feature list.
- Which telehealth platforms are HIPAA compliant?
- Purpose-built telehealth infrastructure such as MyOrbitHealth, OpenLoop, and Beluga Health operates under BAAs, as do the healthcare tiers of major video and EHR vendors. Consumer-grade video, email, SMS, and general form builders are usually not covered for PHI unless you are on a specific healthcare plan with a signed BAA.
- Is HIPAA compliance certified?
- There is no official government HIPAA certification. Vendors demonstrate compliance through a signed BAA, documented policies, third-party audits such as SOC 2, and evidence of technical controls. Treat any claim of being 'HIPAA certified' as marketing language and ask for the underlying documentation.
- Do I need a BAA if I only take payments and never see records?
- If your systems can access, store, or transmit protected health information at any point, you need a BAA with the vendors that process it. If a platform is structured so PHI stays inside the clinical stack and never reaches your systems, your exposure is smaller, but the platform still needs its own BAA with you as covered brand.
- What is the difference between HIPAA compliance and LegitScript certification?
- HIPAA governs the privacy and security of health information. LegitScript certification governs the legitimacy of pharmacy and healthcare merchant operations, and is what most ad networks and payment processors require before they will run prescription-related advertising. You generally need both.
Go deeper: HIPAA for founders, LegitScript certification, our security practices, and the platform comparison.
This page is general information, not legal or medical advice.
Launch on compliant infrastructure
BAA included, audit trail built in, EPCS e-prescribing, and providers licensed in all 50 states — under your brand.