Question 1

Who holds the medical license and prescribing authority?

Accepted Answer

Our partner physician network. Each clinician is independently licensed in the state of the patient visit. MyOrbitHealth is the technology layer — we do not practice medicine.

Question 2

Is the platform HIPAA compliant? Do you sign a BAA?

Accepted Answer

Yes. HIPAA compliant by design, with encryption in transit and at rest, audit logging, and role-based access controls. BAAs are available with every customer contract.

Question 3

Is the pharmacy network LegitScript certified?

Accepted Answer

Yes. All partner pharmacies are LegitScript-certified, DEA-registered where applicable, and audited quarterly.

Question 4

Which states are you live in?

Accepted Answer

All 50 states for general telehealth. Controlled-substance categories vary by state — a live coverage matrix per category is available in the partner console.

Question 5

How does data residency and PHI handling work?

Accepted Answer

PHI is stored in US-region encrypted databases and never leaves our infrastructure. Data export and deletion APIs are available, and we honor patient rights requests within statutory windows.

Question 6

What's the integration model — API, SDK, or hosted?

Accepted Answer

All three. REST API and webhooks for custom builds, a React SDK for embedded experiences, and a fully white-labeled hosted clinic for partners who want to launch in days.

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