Terms of Service

By accessing or using the MyOrbitHealth platform, your organization (“Customer”) agrees to these Terms and any signed order form or master agreement. If you disagree, do not use the platform.

MyOrbitHealth provides telemedicine infrastructure. We do not practice medicine, hold medical licenses, or prescribe. Clinical care is delivered by independently licensed partner clinicians.

Customer is responsible for safeguarding credentials, ensuring authorized use, and configuring access controls for its workforce. Customer is responsible for its end users' interactions with the platform.

Do not (i) reverse engineer the platform, (ii) use it to violate law or third-party rights, (iii) attempt to access data not belonging to Customer, or (iv) introduce malicious code. We may suspend access for material violations.

Our handling of PHI is governed by the BAA executed with Customer and our Privacy Policy. Processing of personal data on Customer's behalf is governed by our Data Processing Addendum. Customer remains the Covered Entity (or its delegate) for HIPAA purposes.

Platform availability targets and incident response timelines are described in the applicable order form or SLA addendum. Maintenance windows are announced in advance through the partner console.

MyOrbitHealth retains all rights in the platform, including software, models, designs, and documentation, and in Customer Data submitted to or generated through the platform. Feedback is licensed to us perpetually and royalty-free.

The platform is provided on an “as is” and “as available” basis to the maximum extent permitted by law. Liability is limited as set out in the master agreement. Nothing in these Terms limits liability where it cannot lawfully be limited.

Either party may terminate for material uncured breach. Upon termination, access to the platform ceases and data export and deletion follow the timelines in the agreement and BAA.

We may update these Terms; material changes are communicated to active customers. These Terms are governed by the laws of the State of Delaware, excluding its conflicts of law rules.

Questions about these Terms: legal@myorbithealth.com.