--- title: "Telehealth Integration in Texas: Austin, Houston & Dallas–Fort Worth" description: "Connect a Texas telehealth service to your website and CRM: Austin, Houston and Dallas–Fort Worth examples, location checks, pharmacy handoffs and launch testing." slug: telehealth-integration-texas date: 2026-11-02 author: MyOrbitHealth Team category: Operations --- # Telehealth Integration in Texas A Texas telehealth integration connects the business systems you already use to licensed clinical care. For an Austin digital brand, a Houston practice or a Dallas–Fort Worth multi-location operator, the important question is not how many logos appear on an integration page. It is whether a patient moves safely from the website to intake, provider review, labs and pharmacy fulfillment without lost information. MyOrbitHealth supplies the clinical infrastructure behind your brand. This guide is for operators, not patients seeking an urgent-care appointment. The city examples below are illustrative planning scenarios, not client results or claims of local MyOrbitHealth offices. General information only, not legal or medical advice. ## Start with patient location, not company headquarters An Austin company can serve a patient who is physically in another state. A Houston resident can be traveling when they request a follow-up. Route care using the patient's location at the encounter, not the company address, billing address or browser time zone. For Texas state requirements, use the official resources below and our [Texas telehealth rules page](/compliance/texas). Software integration does not replace medical licensing, clinical delegation arrangements or healthcare counsel's review. ## Austin: a commerce-to-clinical integration **Illustrative operator:** an Austin wellness e-commerce brand wants to retain its storefront and connect a medical service. Map three separate steps: commercial order, clinical intake and treatment decision. A successful payment must not be treated as approval for a prescription. Give customers a clear explanation of what happens if treatment is not appropriate and have the applicable payment and refund policy reviewed before launch. Keep a stable order reference across systems, but do not copy medical questionnaire answers into a marketing platform. Agree which workflow creates an account, how duplicate orders are handled and who resolves a failed handoff. The [telehealth API overview](/telehealth-api) and [developer information](/developers) are useful starting points for scoping this connection. Confirm the actual supported events and integration method rather than treating an example workflow as an API contract. ## Houston: keeping clinical records coherent **Illustrative operator:** a Houston practice wants provider review and pharmacy support alongside its current records system. Choose one authoritative clinical record and define how consultation notes, lab results and prescription status are shared with the treating team. Identify who is responsible when a lab is not completed or a result needs follow-up. The business CRM should not become the only place a clinical task is tracked. Test a delayed result and a provider-requested follow-up, not just the ideal path from order to shipment. Confirm permissions for staff who need billing information but should not see the full medical record. ## Dallas–Fort Worth: multiple locations, one reliable handoff **Illustrative operator:** a business with Dallas and Fort Worth locations wants a single branded virtual-care workflow. Capture the referring location for operational reporting, separately from the patient's encounter location. Define which team owns customer support and which clinical team handles medical questions. If customers use multiple locations, test duplicate accounts and make sure records are not fragmented by storefront. Roll out to a limited initial scope, then review the handoffs before expanding. Adding another commercial location is not the same as adding another authorized clinical jurisdiction. ## An integration acceptance checklist | Test | Outcome to confirm | |---|---| | Patient is in Texas | Route to appropriate Texas clinical coverage | | Patient is traveling elsewhere | Re-evaluate jurisdiction and coverage before care | | Payment succeeds but intake is incomplete | Show the next step without claiming treatment approval | | Provider requests more information | Keep the case with the clinical team and notify appropriately | | Provider declines treatment | Follow the reviewed refund and communication policy | | Lab is delayed | Assign an owner and a clinical follow-up path | | Duplicate notification arrives | Avoid duplicate customer messages or billing actions | | CRM connection is unavailable | Preserve the clinical record and recover the business handoff | These are acceptance criteria to agree with your implementation team, not a claim that every event is available through every connector. ## Scheduling across time zones Texas includes communities in Central and Mountain time. Store appointment instants consistently, show the selected time zone next to times, and use the same zone for confirmation. Do not infer medical jurisdiction from a time zone. For a sales conversation with MyOrbitHealth, our [booking page](/book) uses the owner's Google appointment schedule. Google handles the displayed appointment times and confirmation; it is not your future patient scheduling system. ## Integration pricing Orbit lists API, webhooks and MCP access at $1,997 per month plus $10,000 one-time onboarding. Constellation lists those capabilities plus sandbox and custom integrations at $2,997 per month plus $20,000 onboarding. Satellite is $997 per month plus $5,000 onboarding; API, webhooks and MCP are not listed as included on that plan. Completed consults start from $19.97. Medication pricing is at [hub.myorbithealth.com](https://hub.myorbithealth.com); labs and any separately scoped implementation work should be confirmed in your quote. See [full pricing](/pricing) and the [national integration guide](/blog/telehealth-integration-guide-apis-crm-pharmacy). ## Frequently asked questions ### Can MyOrbitHealth support a Texas telehealth integration? Yes. Texas is within the stated service area. Your team should confirm the service line, clinical coverage, systems and actual connector or API scope before launch. ### Can my Austin company treat patients nationwide automatically? No. The company's city does not authorize medical care elsewhere. Clinical routing must account for each patient's location and the applicable provider authority. ### Should my CRM hold the medical intake? Do not assume a marketing CRM is appropriate for clinical records. Review the data flow, privacy obligations, access controls and vendor agreements before transmitting health information. ### Is this a list of MyOrbitHealth offices in Texas? No. Austin, Houston and Dallas–Fort Worth are planning examples for remote service delivery, not local office claims. ## Map your Texas workflow Bring your storefront, records system, CRM, launch locations and patient journey to a [discovery call](/book). The goal is a defined clinical handoff, clear ownership of exceptions and a written integration scope. ## Official sources and review date Chapter 111 distinguishes telemedicine medical services from telehealth services. Map the clinician type and scope to the actual service, rather than treating all remote encounters as interchangeable. - [Texas Occupations Code Chapter 111 — Telemedicine and Telehealth](https://statutes.capitol.texas.gov/docs/OC/htm/OC.111.htm) Sources reviewed November 2, 2026. Rules can change; confirm the current requirements with the relevant board and qualified healthcare counsel before launch. These sources establish state requirements, not endorsement of MyOrbitHealth. ```html ```